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Orders and Shipping

ORDER PROCESS

Helena Magdalena ships from Brooklyn, NY. All domestic orders and shipments will be processed and shipped via UPS Ground or FedEx Ground within 3-5 business days, pending payment authorization and verification.

All international orders will be shipped via DHL Express within 3-5 business days, pending payment authorization and verification. Helena Magdalena delivers worldwide.

Please allow 24 hours for your tracking number & shipping label to update.

PRE ORDER

For items listed as pre-order, please expect delivery within the delivery date window stated on the product description. For more information on your pre-order, please inquire at info@helenamagdalena.co 

LOCAL PICK UP (NYC)

Orders are available for local New York City to pick up from Helena Magdalena Atelier in Brooklyn. Pick up options only available from Monday - Saturday from 11 am – 7 pm. Sunday pick up not available. Bring your confirmation email when you come to collect your order. Please call or text +1 (917) 740-6015 upon arrival. Please allow 2-4 days for us to prepare your order. You will receive an email confirmation when your order is ready for pickup. The address is released when the order is placed. No delivery options are available. 

USA SHIPPING

Orders will be processed within 3-5 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground or FedEx Ground. Expedited shipping is not available at this time.

P.O. BOXES

Please note that UPS and FedEx are unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

USA SHIPPING METHODS AND COSTS

Domestic US orders will be shipped via UPS Ground or FedEx Ground. 

To estimate shipping and tax fees select state and zip code upon checkout. Helena Magdalena is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

INTERNATIONAL SHIPPING

International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping unless notified otherwise. DHL typically takes 3 business days to arrive. International shipping costs vary with shipping locations.

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Helena Magdalena, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Helena Magdalena.

INTERNATIONAL SHIPPING METHODS AND COSTS

International orders will be shipped via DHL Express. We do not offer any quicker expedited shipping for international orders other than DHL Express. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. To estimate shipping and tax fees select state and zip code upon checkout. Helena Magdalena is not responsible for delays in shipping or delivery due to the force of nature or other uncontrollable events.

SIGNATURE REQUIRED

Signature upon delivery is required on all purchases. If you'd like your package to be released without a signature required, please email Helena Magdalena at info@helenamagdalena.co to release your parcel without a signature after placing your order. 

Helena Magdalena is not responsible for lost and/or stolen packages. Any items that are not signed for with a direct signature will be shipped back to Helena Magdalena. All fees to ship the package back to the customer will be covered by the customer. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

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